Toll Free Tel +1 (866) 391 2533Calling Hours Mon-Fri 06.00 AM - 10.00 PM (PST)


Q1. How do I contact your organization?

Our service is optimized to be conducted online and worldwide. You are welcome to contact us on our website. Our customer care executive works on regular basis from Monday to Saturday and we will answer your quarry within 24 hours.


Q2. Are medication available on you site are safe?

Yes, all medications that we market are safe, effective and are highest quality. The prescribed medications that we provide are manufactured under supervision and packed in factory sealed and untouched by human hands.


Q3. Why you provide generic drugs not the brand drugs?

We provide both generic and brand drugs. Branded drugs are provided on a special request.


Q4. Is using generic drugs are safe?

Yes, using generic drug is safe because our drugs are procured from the world renowned manufacturers and our generic product meet specifications and strictly regulated for safety, quality and potency. By law, generic drugs are equivalent to branded drugs. There are only different in their physical appearance such as color, shape and size.


Q5. What information do you need from me to ship my order?

In order to ship your product we require your name, address, pin code, country, product and the payment information.


Q6. How can I pay for my order?

There are 2 different payment methods:

1. By E-checks, this is for U.S clients only,

2. By Western union, all other clients can make their payment by this method.


Q7. Can I place my order over the phone?

No, we won’t accept orders over the phone.


Q8. What shipping method do you use?

We use Express Mail Service (EMS) or registered Airmail depending on the country to dispatch.


Q9. What if I was not at home when the product was delivered?

If you were not available at the time of delivery than you can check your mailbox for the parcel or any notice. If you could not find your parcel there than visit to the local delivery company office and get your parcel from there.


Q10. What if my product was not delivered on the promised date?

We do not compromise with the customer service. We do our best for the customers to deliver their order on the promised date. In case if the order is not delivered on the promised date we will send you the order. 


Q11. How can I cancel my product?

You can cancel your order within 24 hours of your order request. A customer can also cancel order before the product has been dispatched. But once the order is dispatched from our website you cannot cancel your order.


Q12. How will I know the availability of the medications on your site?

Customer can search for the particular medications on our website list. In case of any query, you can call our customer care executive for any help. They will assist you in all your need. 


Q13. How can I track my order?

One your order is confirmed and a new order ID is generated, you will receive a conformation email that contains your order number, tracking number and other details of the product. To know the location of your order you need to call our customer call executive and provide your tracking number.  Through this number our customer care executive will provide you the information of your product.


Q14. If I want to return my product. What should I do?

We do not have return policy. Once you have placed an order with us, you cannot return your product back. But if your order is opened or tampered you are obligated to make photos or videos of the unpacking process in the event of any issue or dispute. Send your proof to us by email and then we will re-ship your order without any extra charges.


Q15. What is your success rate in delivering medications?

With over 10 year of experience in the business and having highly professional staffs, our margin of error stand nowhere. As package is done properly, clearance become easy for us. So our success rate is very high. We ensure that all our packages are shipped with maximum discretion.


Q16. What quality of product you use?

We maintain very high standard of quality of medicine for all our products. All manufacturers are audited in accordance with WHO standard. All these products are FDA approved. We do not compromise in quality because repeat customer is our priority not one time customer.


Q17. What safety measure do you follow in product development?

All our products are clinically tested for safety and efficacy and are completely free from any kind of side-effects when used in the dosage according to the instructions on the product package.


Q18. Do I require any prescription to order any medication from your company?

Yes, you required prescription to order some of the medications but not in all cases. There are many medications for which we don't require prescription and you can order them from our website.


Q19. How long does it take to ship order to my place?

 Safety of the customer product is not compromised on …………………………………………any cost. The delivery time is 5 to 12 business days. On an average it will take 7 working days, from the time of you place an order.


Q20. I want to change my order after placing it, how can I do it?

This is not possible if you contact us after 24 working hours. Once the order has dispatched from our site it is not possible to make any changes. We apologize in advance for this inconvenience.


Q21. The medication which I ordered now looks different. What should I do now?

This can be happen when you order medication from different countries, especially when you are ordering generic medication which is manufactured by several different manufactures. Each company use exact same active ingredients but the process of creating them is different.  There may be variation in shape, color, size which no way affects the efficacy of the medicine at any cost.


Q22.Will you accept return if I am not satisfied?

No sorry, we do not accept return for any prescribed medication.

Q23 What is your standard delivery charge?

For your delivery order you need to pay $25.

Q24.Do you have cash on delivery?

No, we do not have cash on delivery option.


Q25. Are you a legitimate company?

We are professional in selling and distributing pharmaceutical products online. We have supplying pharmacy products from more than 10 years. We are well known for supplying safe, effective and high quality products all over the world.


Q26.Is your site secures?

All the information that you provide to us are in encrypted form. They are confidential and we don’t provide customer personal information to any third party or to any individual. Customer PI is used by us to contact them back if needed. 

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